Return Policy

All Star Medical Supply agrees to achieve your complete satisfaction.

Call our customer service representatives at 888-788-6588 within 10 days of the invoice date to receive a return authorization. Please note that you must have a copy of the original invoice.

All Star Medical Supply will grant a full refund for the cost of the product amount purchased (not including freight). Under the following terms and conditions:

1. ) If you have ordered a wrong product, a 20% restock fee and return postage will be applied
2. ) If the item is returned to us in new condition (unopened) with original packing and accessories

You will receive 100% credit for all products returned within 10 days of the invoice date except on exceptions noted below:

1. ) Opened and used product may not be returned for credit. – Special Order Items: Products that we do not ordinarily stock are not returnable.
2. ) Special Order Items: Products that we do not ordinarily stock are not returnable.

We cannot accept any returns without prior authorization.

1. ) If you received a product in error on our part, we will refund all shipping charges, including free return shipping.